Cancellation/No Show/Late Arrival Policy
General policy: If you are unable to keep an appointment, please call us at least 24 hrs in advance, to reschedule or cancel so we may help another patient needing treatment. Our veterinary-client patient relationship is based on mutual trust and respect. To keep appointments on time, we provide reminder calls the day before your scheduled appointment.
Late arrival policy: We ask you to arrive before your scheduled appointment so your pet may benefit from the full exam time. A grace period of 10 minutes will be granted for unforeseen delays that you may encounter while traveling to our clinic. If you arrive more than 15 minutes late for an appointment, we will offer options of being seen as a work-in, or rescheduled as our schedule permits. We strive to ensure clients and patients are seen in a timely manner and appreciate your on-time arrival.
Cancellation policy: If you need to cancel an appointment, call us at least 24 hours in advance. If you reach us after business hours, please leave a voicemail. Early cancellation will allow another patient access to timely care.
No-show policy: A no-show is a client who misses an appointment without cancelling it. Missed appointments will require prepayment of the exam fee when rescheduling. When this prepaid appointment is kept, the fee will be applied to the invoice. If the prepaid appointment is not kept, the fee will be forfeited. If you miss three appointments, we will terminate our veterinary-client-patient relationship.